Last updated: December 1, 2024
We want you to be completely satisfied with Learn+. This policy outlines when and how you can request a refund for your purchases.
At Learn+, we strive to provide the best learning experience. If something isn't right, we'll work with you to make it right. We evaluate each refund request on a case-by-case basis to ensure fair treatment for all our users.
Contact our support team at billing@learnplus.com with your account email and order details.
Our team will review your request within 2-3 business days and may ask for additional information.
We'll notify you of our decision and process the refund if approved (5-10 business days for funds to appear).
Refund requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be eligible for refunds.
Yes, if you have unused credits and meet our eligibility criteria (such as technical issues), you may be eligible for a pro-rated refund based on the unused portion.
Refunds are processed to the original payment method used for the purchase. For credit card payments, refunds typically appear within 5-10 business days.
In some cases, we may offer account credits or an extended subscription period as an alternative to a monetary refund. This will be discussed during the refund process.
If you contact us within 24 hours of purchase and haven't used any credits, we may be able to adjust your package. Please contact support immediately.
Our support team is ready to assist you with your refund request.